Refund & Cancellation Policy

Veratix is a digital SaaS access period, prepaid for 30 days: Starter ₹2,499 / 30 days (1 published business, Growth Agent, 60 shared AI calls) or Growth ₹4,999 / 30 days (3 published businesses, Growth Agent + CEO Agent, 180 shared AI calls). Both include the business builder, launch kit, publishing, and enquiry capture. A draft you review before payment is not a separate free plan.

After Razorpay confirms a successful payment, Operator access is provisioned for the business you selected. Status is shown in your authenticated Veratix workspace and on the in-app receipt. There is no physical delivery.

Operator does not auto-renew. There is no recurring subscription charge. Access simply ends after 30 days. You do not need to cancel a renewal. You may stop using Operator features at any time; unused days are not automatically refunded solely because you choose not to use the product.

If a payment fails or is not completed, Operator access is not granted. No charge should complete for a failed payment. If your bank shows a hold that does not result in a successful Veratix receipt, contact your bank and then reach us via Contact with payment reference details.

If you were charged more than once for the same successful activation, or charged after a clear payment error on our side, contact us promptly with your order/receipt ID and Razorpay payment reference. We will investigate and, where a duplicate or erroneous charge is confirmed, arrange a refund of the duplicate/erroneous amount.

If your payment succeeded (confirmed by Razorpay / bank) but Operator does not appear as active in your workspace within a reasonable time, contact us with your receipt or payment IDs. We will investigate provisioning first. If we cannot provide the paid access, you may request a refund of that payment.

We may consider a refund request in good faith when, for example:

• A confirmed duplicate or incorrect charge occurred
• Payment succeeded but we failed to provision Operator access and cannot remediate
• A clear technical failure on our side prevented you from receiving the paid digital service shortly after purchase

Refunds are not guaranteed for change of mind after access has been provisioned and usable, or solely because AI recommendations did not produce leads or sales (Operator does not guarantee business outcomes).

Email support@veratix.in with: your account email, business name, order/receipt ID, Razorpay payment ID if available, and a short description of the issue. We aim to acknowledge requests within 2 business days and complete a review within 7 business days where information is complete.

Approved refunds are processed through the original payment method via Razorpay where possible. Bank timelines vary; please allow additional time for the amount to appear on your statement after we initiate a refund.

Please contact us before raising a chargeback so we can help resolve provisioning or billing issues. Unresolved chargebacks may affect account access while investigated.

Policy operated by Veratix Solutions Pvt. Ltd.. Related pages: Terms, Shipping / Delivery.